Claim Procedures

We make your life easier in difficult moments

You are in the right place to make a claim for a damage or find out about your current claim status.

Click here to benefit from the services offered free of charge under your policy.

For which policy we can help you with?

01
If possible, before taking any action, get pre-approval for the expense by calling the Ray Sigorta Call Center at 444 4 729, which serves 24 hours.

Required information for pre-approval:

  • Your name and surname
  • Travel policy number and validity date
  • The place or phone number to reach you
  • The encountered problem and type of requested assistance

If you cannot get pre-approval due to emergency medical reasons or a force majeure event, please go to the nearest health institution where you can get emergency assistance and inform our company about the services you received and your situation within a maximum of 7 days.

02
Make the necessary payment as the insured (or accompanying person) regarding the emergency, illness or problem you experienced, and keep the receipt, voucher, original invoice, bank statement, credit card slip or medical treatment documents.

These records of payment will be required later when you claim indemnity from our company.

03
Claim indemnity from our company.

Before claiming indemnification, you MUST MAKE AVAILABLE the following!

  • Copy of policy
  • If the health problem or incident occurred while you were abroad, a photocopy of the passport’s pictured and stamped pages showing the entry-exit dates from/to Turkey (For both the insured and companion)
  • Copy of official identity card (For both the insured and companion)
  • A written statement regarding the claim for indemnification

In addition to the above, do not forget to provide the additional information and documents required for your claims falling under the following coverage!

  • Hospital reports
  • Original hospital invoice, receipts if payment is made
  • Hospital reports
  • Certificate of Death
  • Loss, damage, or theft report of the airline
  • Document showing that you have applied to the relevant airline company
  • The resulting document of the relevant airline regarding the claim for indemnification
  • Certificate of the relevant airline company showing the delayed delivery of the luggage
  • Original invoices of expenses incurred by the insured to meet urgent personal needs
  • Tour Registration Agreement
  • Tour Registration Invoice
  • Hospital report
  • Payment receipt, bank statement, or credit card slip for tour registration
  • The tour cancellation certificate confirms the cancellation of the tour by the relevant tour agency.
  • Tour Registration Agreement
  • Tour Registration Invoice
  • Hospital report
  • Payment receipt, bank statement, or credit card slip for tour registration
  • The tour cancellation certificate confirming the cancellation of the tour by the relevant tour agency
  • Stamped and signed document of the Consulate on letterhead regarding visa refusal
  • Hospital report and report giving approval for air travel
  • Hospital invoice
  • Hospital report and report giving approval for air travel
  • Hospital invoice
  • Flight ticket and accommodation invoice of the person traveling
  • Certificate of Death
  • Flight ticket
  • A document showing the incident obtained from official authorities (Police report, Fire brigade report, etc.)
  • Flight ticket
  • Document or report showing that there is a delay to be received from the relevant airline company
  • Original invoices, receipts, or vouchers showing the expenses incurred by the insured due to the delay
  • The police report of the accident
  • Certificate of Death in case of death
  • Reports indicating disability level in case of disability
  • Hospital reports
  • Police report
  • List of stolen goods (by specifying the brand and model), if there is no invoice, receipt, or voucher of the goods, estimated year of purchase, and prices
  • Entry and exit document to be obtained from the police station in case the passport is stolen
  • Hospital report
  • Invoice for accommodation
  • A written statement regarding the request for cash advance
  • Certificate of warrant (undertaking/statement that a person authorized by the insured will reimburse the relevant amount)
  • Emergency report (document proving unforeseen situation such as theft of a wallet, illness or accident – the police report, hospital report, etc.)
  • Report of airline company for delay
  • Receipt or invoice of emergency expenses
  • Hospital report
  • Flight ticket of the person traveling
  • Report or statement of the airline company indicating the reason of delay as force majeure event
  • Copy of flight ticket
  • Receipt or invoice of emergency expenses
  • Announcement from the competent authorities regarding the bankruptcy of the agency
  • Tour Invoice
  • Tour registration form or agreement
  • Statement of the agency regarding service failure arising from the travel agency
  • Visa application document
  • Visa refusal document
  • Visa charge receipt or voucher

Sitemizin işlemesini sağlamak için yasal düzenlemelere uygun çerezler kullanıyoruz. Kullanılan çerezlerle ilgili detaylı bilgi almak ve çerezleri nasıl kullandığımızı incelemek ve çerezleri nasıl kontrol edebileceğinizi öğrenmek için Gizlilik ve Çerez Politikası'nı inceleyebilirsiniz.

Sitemizin işlemesini sağlamak için yasal düzenlemelere uygun çerezler kullanıyoruz. Kullanılan çerezlerle ilgili detaylı bilgi almak, çerezleri nasıl kullandığımızı incelemek ve çerezleri nasıl kontrol edebileceğinizi öğrenmek için Çerez Politikası'nı inceleyebilirsiniz.

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