Claim Procedures

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01
If the source of the flooding is apparent, intervene to cut off the water flow.

02
Take pictures of all flooded and affected areas and, if possible, the source of the flood.
03
Inform the apartment or site manager and, if you are a tenant, your landlord since flooding may damage other flats and common areas in the apartment.

04
Note the estimated repair costs of structural areas such as floors, walls, joinery damaged due to flooding, and the brand or model information of the goods, as well as the place and time of purchase if you couldn’t find the invoices.

05
Obtain a list of works needed and estimated costs to repair flood damage through a technician or technical service.

01
Take pictures of all leaking and affected areas and, if possible, the source of the leak.
02
Inform the apartment or site manager and, if you are a tenant, your landlord since leakage may damage other flats and common areas in the apartment.

03
Note the estimated repair costs of structural areas such as floors, walls, joinery damaged due to leakage, and the brand or model information of the goods, as well as the place and time of purchase if you couldn’t find the invoices.

04
Obtain a list of works needed and estimated costs to repair leak damage through a technician or technical service.

01
Take photos of electronic appliances that are damaged and require repairing.
02
Prepare a written statement describing how and when the electronic appliances are damaged in as much detail as possible.
03
Obtain a list of works needed and estimated costs to repair damaged electronic appliances through a technician or technical service.

01
Have an official report prepared indicating that a thief broke into your house.

Police: 155

02
Take photos of the area where the robbery happened.

03
Note the amount of money and precious metals subject to theft and the brand or model information of the goods, as well as the place and time of purchase if you couldn’t find the invoices.

01
Call Fire Brigade, request Police and Ambulance if needed.

Fire Brigade: 110, Police: 155 and Ambulance: 112

02
Have an official report prepared indicating that fire broke out in your house.

Fire Brigade: 110, Police: 155

03
Take photos of areas and items damaged by fire.

04
Prepare a written statement as detailed as possible about the damage you have suffered as a result of the fire.

01
Prepare information on earthquake, from which the damage occurred, policy number, address code (UAVT), Insured TR ID No/Tax ID No/Foreigner ID No
01
Ask for Fire Brigade, Police or Ambulance if needed.

Fire Brigade: 110, Police: 155 and Ambulance: 112

02
Take photos of the incident scene.

03
Since you may need to prepare a written statement later, please take notes in as much detail as possible, including the incident, day, location, and estimated time interval of the incident.

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If you have Home Insurance from Ray Sigorta, we will provide you an assistance on how to claim a file.

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Sitemizin işlemesini sağlamak için yasal düzenlemelere uygun çerezler kullanıyoruz. Kullanılan çerezlerle ilgili detaylı bilgi almak, çerezleri nasıl kullandığımızı incelemek ve çerezleri nasıl kontrol edebileceğinizi öğrenmek için Çerez Politikası'nı inceleyebilirsiniz.

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